This Privacy Policy explains how Vayro ("we," "us," or "our") collects, uses, discloses, and protects information about you when you use our website, mobile applications, and related services (collectively, the "Service"). We value your trust and are committed to handling your data responsibly and transparently.
Scope
This policy applies to all users of the Service worldwide. Additional disclosures may apply depending on your region (e.g., EEA/UK GDPR, California CCPA/CPRA). Where local law requires, we will honor those additional rights and obligations.
Information We Collect
- Account & Contact Information: email, name (if provided), authentication details, and communication preferences.
- Profile & Trip Preferences: travel style, interests, budget, accessibility or dietary needs, preferred airlines or lodging types, group composition.
- Usage & Device Data: pages viewed, features used, app settings, IP address, device type, operating system, browser, session metadata, crash logs, and performance data.
- Location: if you grant permission, approximate or precise location to improve nearby recommendations and transport guidance.
- Transaction Data: if paid features become available, limited billing information and transaction history (processed via PCI-compliant providers).
- User Content: notes, saved places, itineraries, and messages you provide to personalize planning.
Sources of Information
We collect information directly from you, automatically through your device, and from trusted partners (e.g., mapping, booking, travel data providers) to enable accurate planning and up-to-date recommendations.
How We Use Information
- Provide, personalize, and improve trip planning and recommendations.
- Understand usage to enhance performance, reliability, and safety.
- Communicate about product updates, early access invitations, or support.
- Prevent abuse, secure accounts, and enforce our Terms of Service.
- Comply with legal obligations and respond to lawful requests.
Legal Basis (GDPR)
Where GDPR applies, we process personal data based on one or more of the following:
- Performance of a contract (to provide the Service).
- Legitimate interests (to improve and secure the Service).
- Consent (e.g., marketing emails, precise location, certain cookies).
- Legal obligation (where we must retain or disclose data).
AI Processing & Outputs
Our recommendations may be generated with AI using your inputs and partner data. We apply safeguards to reduce bias and inaccuracies, but AI outputs may not always be perfect. Do not rely on AI content for critical decisions without verifying with official sources. We do not use your personal content to train public models; if we fine-tune internal models, we do so with strict privacy controls.
Data Retention
We retain personal data only for as long as necessary to provide the Service, comply with legal obligations, resolve disputes, and enforce our agreements. Retention periods vary by data type and operational needs.
Security
We use administrative, technical, and physical safeguards to protect your information, including encryption, access controls, and monitoring. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute protection.
Your Privacy Rights
Depending on your region, you may have rights to:
- Access, correct, or delete your personal information.
- Object to or restrict certain processing, or withdraw consent.
- Port your data to another service where technically feasible.
- Opt out of certain analytics or marketing communications.
To exercise any rights, contact contact@vayro.org. We may require verification before responding.
Children's Privacy
The Service is not directed to children under the age required by local law (e.g., 13 in the U.S., 16 in parts of the EEA). We do not knowingly collect personal information from children. If we learn that a child has provided personal data, we will take steps to delete it.
International Transfers
We may process and store information in countries other than where you live. When we transfer personal data internationally, we use safeguards such as Standard Contractual Clauses or equivalent mechanisms required by applicable law.
Third-Party Links
Our Service may link to third-party sites or services. We are not responsible for their privacy practices and encourage you to review their policies before using them.
Changes to This Policy
We may update this Privacy Policy periodically. If changes are material, we will provide notice (e.g., by updating the "Last updated" date or via in-product messaging). Your continued use of the Service after changes take effect signifies acceptance of the updated policy.
Contact Us
If you have questions or requests regarding this policy, contact us at contact@vayro.org.